Course Description

In today’s vibrant and often volatile work environment, people must be equipped to manage anger proficiently.In this workshop you will be introduced to types and patterns of anger in the workplace.Participants will examine common barriers and assumptions relating to mishandling of angry people.Learners will have an opportunity to discover their own Emergency Response Profile while receiving a toolbox of strategies for responding appropriately in different situations.Case study demonstrations, simulation exercises and learning groups help prepare participants to mitigate people’s anger before situations escalate out of control.


Audience
  • Managers or Supervisors
  • Executives/ Directors
  • Professionals working with the public
  • Employees and salespeople
  • Team members working on projects

Workshop Features

  • Downloadable Curriculum
  • Instruction by qualified Trainer
  • Visual PowerPoint Aides
  • Self Assessments for personal insights of self and others
  • Online Discussion Exchange Opportunities on Content
  • Three 1-1 Professional Coaching Sessions
  • Two live Q&A Sessions with Trainer

Outcomes & Results

  • Increased ability to manage work relationships effectively
  • Learners will foster a more positive organizational climate, affecting negative conflict outcomes, turnover rates, empowering employees in work contributions and customer/ client satisfaction

  • Participants will be able to identify, engage and effectively process anger related situations
  • Reduce stress by helping individuals effectively manage risky encounters
  • Learners will have multiple communication strategies in dealing with a variety of challenges associated with different people and situations
  • Potentials for increased performance and workplace morale by having tools to engage hostility in the workplace
  • Potential for reduced stress leave days caused by continual contact with angry clients and customers

Trainer & Consultant

David Braun

Training Goals & Philosophy "I believe people are capable of amazing things when given the tools in a format they can understand. Thus, my goal is always to link realities of people and structure and organization with organizational goals in a format that draws from the collective wisdom of everyone. It is a thrill to experience the "light go on" in people’s minds when they have that ‘I got it moment’…this is what drives me. More than anything I want to see people and organizations optimize their potential in their environment through learning."ExperienceDavid is a certified Mediator who holds bachelor’s degrees in Psychology and Conflict Resolution and a Master of Science in Organizational Psychology. David has extensive experience working with various organizational challenges. He has traveled throughout Europe, Asia and North America training on topics such as leadership, communication, change management and conflict resolution, while doing interventions in diverse organizations. He is known as an insightful and informative trainer, whose perceptive and practical insights empower clients organizations and their people.

Course curriculum