FLASHFORWARD Training Centre

Our Commitment to Privacy

At FLASHFORWARD Training Centre (FTC), your privacy is important to us. To better protect your privacy, we have provided this Statement explaining our information practices and the choices you can make about the way your personal information is collected, used and disclosed.

The Information We Collect

This Privacy Statement applies to all information collected by or submitted to FLASHFORWARD Training Centre (FTC), including personal information. "Personal information" is data that reasonably can be used to identify or describe an individual.

FLASHFORWARD Training Centre (FTC) collects personal information when:

• you make online purchases;
• you register for workshops online;
• you request support for a EXCEL product;
• you register for webcasts;
• you request information or materials;
• you participate in surveys and evaluations;
• you participate in promotions, contests or giveaways;
• you submit questions or comments to us.

FLASHFORWARD Training Centre (FTC) also collects personal information from individuals (with their consent) at public and on-site workshops.

The types of personal information collected may include (but are not limited to):

• your first and last name;
• your title and your company's name;
• your home, billing, or other physical address (including street name, name of a city or town, province);
• your e-mail address;
• your telephone number;
• any other identifier that permits FLASHFORWARD Training Centre (FTC) to make physical or online contact with you;
• any information that FLASHFORWARD Training Centre (FTC) collects online from you and maintains in association with your account, such as:
• your FLASHFORWARDusername,
• your FLASHFORWARDpassword,
• your credit card account information.

Using Your Personal Information

FLASHFORWARD Training Centre (FTC) uses the personal information you provide to:

• create and maintain your accounts;
• process, fulfill, and follow-up on your orders;
• answer your questions;
• register you in workshops (per your request);
• send you information;
• send you surveys.

We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.

Sharing Your Personal Information

Unless you assent, FLASHFORWARD Training Centre (FTC) will never share the personal information you provide to us except as described below.

FLASHFORWARD Training Centre (FTC) may disclose your personal information to third parties under any of the following circumstances:

• As may be required to conduct billing/credit card processing, to provide service, and for e-mail housing (as a consequence of uses already described in this Privacy Statement).
• As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud). For research activities, including the production of statistical reports (such aggregated information is used to describe our services to current and prospective partners and other third parties, and is not used to contact the subjects of the report).

Your Choices About Receiving E-Mail

FLASHFORWARD Training Centre (FTC) makes every effort to provide you with the ability to opt-in and opt-out of receiving communications from FLASHFORWARD Training Centre (FTC) and/or its partners.

FLASHFORWARD Training Centre (FTC) may send you e-mail about your account to remind you about a webcast or workshop for which you have registered or a service you have purchased, or in response to your questions. FLASHFORWARD Training Centre (FTC) may also send you e-mail with information and/or special offers about products and services that may be of interest to you, unless you indicate that you do not want to receive them.

You may let us know whether or not you would like to receive information, special offers, and promotional materials from FLASHFORWARD Training Centre (FTC) when you register for a service or workshop, when you provide us with your personal information, or when we send you e-mail. Please note that if you choose not to accept promotional e-mails, you may not receive special offers that may be of value to you.

FLASHFORWARD Training Centre (FTC) will provide you with the opportunity to opt-out of any of our direct marketing communications at any time. All promotional e-mail sent from FLASHFORWARD Training Centre (FTC) will contain a provision allowing you the option to decline receiving future promotional e-mail. You may unsubscribe to an e-mail communication by contacting FLASHFORWARD Training Centre (FTC) at either of the addresses provided below and requesting that you be unsubscribed from that specific communication:

• Web: Contact Us
• Regular mail: FLASHFORWARD Training Centre (FTC), Box 8495

For your protection, FLASHFORWARD Training Centre (FTC) may contact you in the event that we find an issue with a product or service you have purchased that requires your immediate attention.

Cookies and Other Browser Information

Our website automatically captures IP addresses. We use IP addresses to help diagnose problems with our server, to administer our website, and to help ensure the security of your interaction with the website. Your IP address is used to help identify you and your shopping cart.

As part of offering and providing customizable and personalized services, FLASHFORWARD Training Centre (FTC) uses cookies to store and sometimes track information about you. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. All sections of EXCEL .com where you are prompted to log in or that are customizable require your browser to accept cookies.

If you do not want your personal information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. However, you must understand that the use of cookies may be necessary to provide certain products or services, and choosing to reject cookies will reduce the performance and functionality of the site. Your browser documentation includes precise instructions explaining how to define the acceptance of cookies.

Our Commitment to Data Security

FLASHFORWARD Training Centre (FTC) trains its employees on our privacy policy guidelines and makes our privacy policy available to our business partners. In addition, FLASHFORWARD Training Centre (FTC) and its business partners enter into confidentiality agreements which require that care and precautions be taken to prevent loss, misuse, or disclosure of your personal information.

About Links to Other Sites

This site contains links to other sites. FLASHFORWARD Training Centre (FTC) does not control the information collection of sites that can be reached through links from EXCEL .com. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

If you have any questions about any of these practices or FLASHFORWARD Training Centre's use of your personal information, please feel free to contact us at: [email protected]

Changes to this Privacy Statement

FLASHFORWARD Training Centre (FTC) reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on this site.

This Privacy Statement was last amended on September 1st, 2016.

Concerns and Grievances

We value your input. If in any interactions with our facilitators, coaches, trainers or staff, you have questions, concerns or grievances, please call us at 1-855-223-9235.